Terms of Service

1. Introduction

KeyCoMatch ("Platform") is operated by Joint Property Match Corp., a Canadian corporation. By accessing or using the Platform, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

2. Platform Purpose

KeyCoMatch provides tools to help users connect, organize, and manage housing relationships, including renting, co-renting, co-ownership, and professional listings. KeyCoMatch does not provide legal, real estate brokerage, financial, or mediation services.

KeyCoMatch may display verification indicators, interaction history, and structured user feedback to support transparency and trust. These indicators reflect user-provided information and third-party verification where applicable.

3. User Roles

Users may register as tenants, renters, co-owners, landlords, realtors, property managers, or service providers. Access to features varies by role and subscription tier.

4. Subscriptions & Payments

• Subscriptions are billed through Apple App Store, Google Play, or Square (website).
• Fees are non-refundable except as required by law.
• Subscription features, limits, and add-ons are subject to change with notice.
• Annual pricing, where offered, does not guarantee rollover of unused credits.

5. AI-Assisted Features

The Platform includes AI-assisted tools for:

• Platform guidance
• Workflow explanations
• Housing information
• Communication support
• Dispute reflection & de-escalation

AI tools provide general information only and do not constitute legal, financial, housing, medical, or professional advice.

KeyCoMatch:

• Does not guarantee accuracy or completeness of AI output
• Is not responsible for decisions made based on AI content
• May limit, throttle, or suspend AI access to manage cost and abuse

6. Dispute & Venting Tools

Certain AI features are designed to support communication, reflection, and de-escalation only.

These tools:

• Are not mediation
• Are not legal services
• Are not therapy
• Do not create any professional relationship

Formal mediation services, when available, are offered separately and subject to additional terms and fees.

7. Messaging & Conduct

Platform messaging is intended solely for housing-related communication. Users may not:

• Use messaging for harassment, dating, or non-housing purposes
• Abuse messaging limits or automation
• Attempt to bypass system controls

KeyCoMatch may restrict or terminate messaging access at its discretion.

8. Verification & Screening

KeyCoMatch facilitates access to third-party verification services, including identity, background, credit, and reference checks, which are performed by independent providers.

Users acknowledge that:

• Verification services are performed exclusively by third-party providers under their own terms and privacy policies.
• Payment to KeyCoMatch or a third-party provider does not guarantee verification outcomes, approvals, or results.
• KeyCoMatch does not conduct verification checks and does not access or store sensitive verification data unless explicitly shared by the user.
• Any disputes regarding verification results must be directed to the third-party provider responsible for the service.

9. Realtors & Referral Compensation

KeyCoMatch may receive referral compensation from licensed professionals if a transaction occurs within a defined period after an introduction.

Users acknowledge:

• Referral fees are paid by professionals, not users
• User pricing is not increased due to referrals
• Compensation is subject to provincial laws and written agreements

10. Acceptable Use & Enforcement

KeyCoMatch may suspend or terminate accounts for:

• Misuse of AI or messaging
• Harassment or discrimination
• Misrepresentation
• Non-payment
• Attempts to circumvent platform limits

11. Limitation of Liability

To the maximum extent permitted by law, KeyCoMatch is not liable for indirect, incidental, or consequential damages arising from use of the Platform.

12. Governing Law

These Terms are governed by the laws of the province in which the user resides, or British Columbia where not otherwise specified.